Frequently Asked Questions
Got questions? We've got answers. Explore our comprehensive FAQs or search directly below.
KOHIRA is an Indian lab grown diamond jewellery brand built on Type IIA brilliance - the purest, rarest grade of diamond. 💎 With 8,000+ designs in 9K, 14K and 18K gold, and pieces starting at ₹4,000, we make real luxury actually attainable.
Yes. ✅ All our gold is BIS hallmarked, so the karat you pay for is the karat you get.
Most of our pieces sit between ₹4,000 and ₹2,00,000. 💍 That covers everyday studs, daily-wear rings, statement pendants and bridal-leaning solitaires - accessible luxury, end to end.
Our HQ is in Surat, Gujarat, and you can visit our Pan India 11 Showrooms.
Yes! 🛍️ Browse all 8,000+ designs at kohira.com and check out in a few clicks. Stuck on a piece? Ping us on Instagram @kohiradiamonds or drop a line at care@kohira.com.
Yes - we deliver pan-India. 📦 Every order is insured till it reaches your door and packed in tamper-proof KOHIRA packaging.
We offer a lifetime exchange and buyback on KOHIRA jewellery, against the current market value of your piece. 🤝 Keep the original IGI certificate and invoice handy - that's all we need to process it.
Yes, within our return window. 💌 As long as the piece is unworn, in original packaging and with its certificate, we'll process a return or exchange. For the exact window and steps, write to care@kohira.com.
Wipe gently with a soft cloth after wear, and store each piece in its own pouch. ✨ Keep it away from perfume, chlorine and harsh cleaners - and pop in for a free professional clean whenever you're at our Amritsar showroom.
Yes! 💎 Pick your diamond shape, gold karat, colour and setting, and our designers will build the piece with you. Email care@kohira.com or visit the showroom to start.
Think of KOHIRA diamonds as a value buy, not a market trade. 💎 You get a real Type IIA diamond at a fraction of mined prices, plus our lifetime buyback if you ever want to upgrade or exchange.
Cash, card, UPI/QR, NEFT and cheque. 💳 Online checkout takes all major cards and UPI.
Email care@kohira.com or call +91 7851005200 (Mon–Fri, 9:30 AM–6:30 PM). 📱 You can also DM us @kohiradiamonds on Instagram - we reply quickly.
